FAQs

What are your candles made with?

Our candles are made of soy wax. Our fragrances are derived from essential oils and mixed with other non-toxic organic compounds to make the scent throw more strongly throughout a room. There are strict global standards set in place for the safe use of fragrance ingredients, so anything that is not strictly natural (essential oil) is non-toxic and all of our candles are phthalate-free.

How are your candles packaged for shipping?

We chose to minimize waste over maximizing branding! Our candles are shipped in cardboard boxes and each candle is secured in honeycomb wrap. We pack our boxes with recycled paper and biodegradable packing peanuts. Peanuts can be disposed of by soaking them in water. 

My candle was damaged in the mail, can you replace it?

If any QCC products are damaged in shipping just send us an email at queercandleco@gmail.com with photos of the damaged item and the shipping label on the box it was shipped in and we will send you a replacement ASAP! Please reach out within 30 days of your delivery date.

Do you accept returns?

We do not accept returns or exchanges for online or in person purchases.

How long until my candles get here?!

Our processing time is 2-4 days once an order has been placed! We're always working as quickly as possible to get your candles delivered ASAP. Once a shipper has picked up the package, we do not have control over delivery timeline, but it is usually between 2-4 business days. Candles ship from Philadelphia.

My candle shipment has not been delivered yet - what can I do?

We ask that folks be patient as shipping services are experiencing a higher than ever before seen volume of packages. While we keep our processing time as short as possible to get our products out to you quickly, once your package is in the hands of the shipper we do not have control over its movement.

If your package is marked “Delivered,” please check everywhere you can around your home or building and keep an eye out for a package slip. If within 48 hours of being marked “delivered” you still have not received your package please send us an email at queercandleco@gmail.com

If there is an issue with your package, please reach out to us within 30 days of the marked delivery date. If it has been longer than 30 days since your package as marked delivered we are not able to replace or refund the order.